Resolving Issues with Your Contact Form

Why Your Contact Form May Not Be Working

If your contact form is not sending emails, it may be due to a misconfiguration of your email settings. Ensure that either the sender or recipient email is hosted in the Email Manager of your Control Panel.

Key Requirements

• Email Location: At least one email address (sender or recipient) must be hosted on this server.
• Correct Email Setup: Check that the recipient email is present in the Email Manager.

Testing Email Sending with PHP Mail Function

Try sending a test email using a simple PHP script. Replace “email@my-best-domain.com” with your hosted email address:

If “MAIL FAILED” appears, please contact support.

Contact Support

Ensuring Correct Sendmail Path

If you’re using Sendmail, verify that the path is set correctly in your script:

/usr/sbin/sendmail

Updating this path in your script may resolve mail-sending issues.

Configuration for Popular CMS Platforms

For different platforms, follow these steps to ensure email settings are correct.

Joomla

• PHP Mail: Set the “Mail from” to an email hosted with us.
• Sendmail: Set “Sendmail Path” to /usr/sbin/sendmail.
• SMTP: Enable SMTP Authentication and use your hosted email for the SMTP Username.

Moodle

• Set “No-reply address” and “Support email” to emails hosted with us.

phpBB3

• Ensure “Contact email” and “Return email” are hosted on our servers.

WordPress

• Set the admin “Email address” to an email managed on this server.